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Getting Started on Product and Service Design |
Targeting Product and Service Designs to Customers' Needs |
Exploring the Design Space and Optimizing the Design |
Thinking through the Structure of System Design |
Ensuring the Success of Product and Service Design |
Executing and Improving System Design |
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Introduction to Project Leadership |
Project Teams: Mining Collective Intelligence |
Dealing with Difference |
Earned Value Management |
Influence Without Authority |
Conflict Resolution |
Getting Started on Product and Service Design |
Targeting Product and Service Designs to Customers' Needs |
Exploring the Design Space and Optimizing the Design |
Thinking through the Structure of System Design |
Ensuring the Success of Product and Service Design |
Executing and Improving System Design |
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Introduction to Project Leadership |
Project Teams: Mining Collective Intelligence |
Dealing with Difference |
Earned Value Management |
Influence Without Authority |
Conflict Resolution |
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Executive Decision Making |
Leading Through Creativity |
Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions |
Strategic Planning for Healthcare Organizations |
Revising and Implementing Your Strategic Plan |
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| CORE COURSES |
Transformational Excellence: Change Leadership in Healthcare |
Strategic Planning for Healthcare Organizations |
Revising and Implementing Your Strategic Plan |
Basic Tools for Facility Planning |
Practice-based Research |
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| ELECTIVES (Choose 1) |
Introduction to Project Leadership |
Planning and Designing a Healing Environment |
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| CORE COURSES |
Transformational Excellence: Change Leadership in Healthcare |
Strategic Planning for Healthcare Organizations |
Revising and Implementing Your Strategic Plan |
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| ELECTIVES (Choose 4) |
Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions |
Raising Capital: The Process, the Players, and Strategic Considerations |
Planning and Designing a Healing Environment |
Basic Tools for Facility Planning |
Legal Issues in the Workplace |
Preventing and Addressing Inappropriate Workplace Behaviors |
The Impact of Personality Styles on Communication |
Managing Communication Challenges |
Developing an Agenda for Change |
Mapping the Political Terrain of Allies and Resistors |
Negotiating Support and Buy-In for Your Agenda |
Mobilizing the Coalition for Action |
Managing Strategic Change |
The Coaching Mindset |
The Coaching Process |
Executive Decision Making |
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Fundamentals of Market Strategy |
Applied Marketing Concepts and Decision Making Tools |
Marketing Research and Analysis |
Brand Equity and Communication |
Marketing New Products and Services |
Distribution Strategy and International Marketing |
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Human Resources Leadership |
Aligning HR Strategy with Organizational Strategy |
Diversity and Inclusion for Bottom-line Performance |
Building a Talent Management Culture |
Measuring HR's Impact |
Employee Engagement |
Managing Global Employment Issues and Work Practices |
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Communicating and Coaching and Counseling for Improved Performance |
Employment Laws for the HR Professional |
Issues and Concepts in Equal Employment Opportunities Law |
Managing Communication Challenges |
Organizational Culture and Work/Life Balance |
The Impact of Personality Styles on Communication |
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Employment Laws for the HR Professional |
Issues and Concepts in Equal Employment Opportunities Law |
Legal and Unbiased Interviewing and Selection |
Selection and Staffing: The Selection Process |
Selection and Staffing: The Staffing Process |
Selection Requirements and Communications Skills for Interviewing |
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Fundamentals of Retirement, Flexible and Additional Benefits |
Organizational Culture and Work/Life Balance |
Communicating and Coaching and Counseling for Improved Performance |
Applying and Expanding a Compensation Model |
Selection and Staffing: The Selection Process |
Selection and Staffing: The Staffing Process |
Assessing, Designing, and Implementing Performance Management Systems |
Achieving Year-Round Performance Management and Appraisal |
Fundamentals of Welfare and Legal Benefits |
Internal Consulting Skills for HR Professionals |
The Impact of Personality Styles on Communication |
Managing Communication Challenges |
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Achieving Year-Round Performance Management and Appraisal |
Assessing, Designing, and Implementing Performance Management Systems |
Communicating and Coaching and Counseling for Improved Performance |
Fundamentals of Welfare and Legal Benefits |
Fundamentals of Retirement, Flexible and Additional Benefits |
Organizational Culture and Work/Life Balance |
Selection and Staffing: The Selection Process |
Selection and Staffing: The Staffing Process |
Internal Consulting Skills for HR Professionals |
Applying and Expanding a Compensation Model |
The Impact of Personality Styles on Communication |
Managing Communication Challenges |
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Human Resources Leadership |
Aligning HR Strategy with Organizational Strategy |
Diversity and Inclusion for Bottom-line Performance |
Building a Talent Management Culture |
Measuring HR's Impact |
Employee Engagement |
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| CORE COURSES |
Developing an Agenda for Change |
Mapping the Political Terrain of Allies and Resistors |
Mastering the Time Value of Money |
Mobilizing the Coalition for Action |
Negotiating Support and Buy-In for Your Agenda |
Scenario Planning |
Strategic Thinking |
Understanding Financial Statements |
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| ELECTIVES (Choose 4) |
Executive Decision Making |
Leading Through Creativity |
Making Capital Investment Decisions |
Using Ratio Analysis to Evaluate Financial Performance |
Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions |
Raising Capital: The Process, the Players, and Strategic Considerations |
Unlocking Your Leadership Potential |
Overcoming Challenges to Leaders and Their Teams |
Internal Consulting Skills for HR Professionals |
Establishing Momentum: Managing Structure, Resources, and Performance |
Sustaining Momentum: Motivating Through Vision, Culture, and Political Agility |
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Developing an Agenda for Change |
Mapping the Political Terrain of Allies and Resistors |
Negotiating Support and Buy-In for Your Agenda |
Mobilizing the Coalition for Action |
Establishing Momentum: Managing Structure, Resources, and Performance |
Sustaining Momentum: Motivating Through Vision, Culture, and Political Agility |
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| CORE COURSES |
Strategic Thinking |
Scenario Planning |
Executive Decision Making |
Leading Through Creativity |
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| ELECTIVES (Choose 2) |
Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions |
Raising Capital: The Process, the Players, and Strategic Considerations |
The Coaching Mindset |
The Coaching Process |
Mastering the Time Value of Money |
Making Capital Investment Decisions |
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Developing an Agenda for Change |
Mapping the Political Terrain of Allies and Resistors |
Negotiating Support and Buy-In for Your Agenda |
Mobilizing the Coalition for Action |
Establishing Momentum: Managing Structure, Resources, and Performance |
Sustaining Momentum: Motivating Through Vision, Culture, and Political Agility |
Tactics and Skills for Negotiating |
The Coaching Mindset |
The Coaching Process |
Preparing for Negotiations |
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Establishing Momentum: Managing Structure, Resources, and Performance |
Sustaining Momentum: Motivating Through Vision, Culture, and Political Agility |
Tactics and Skills for Negotiating |
The Coaching Mindset |
The Coaching Process |
Preparing for Negotiations |
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Making Capital Investment Decisions |
Mastering the Time Value of Money |
Understanding Financial Statements |
Using Ratio Analysis to Evaluate Financial Performance |
Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions |
Raising Capital: The Process, the Players, and Strategic Considerations |
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| CORE COURSES |
Understanding Team Dynamics |
Managing People More Effectively |
Understanding Financial Statements |
Marketing Fundamentals for the Hospitality Industry |
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| ELECTIVES (Choose 2) |
Mastering the Time Value of Money |
Using Ratio Analysis to Evaluate Financial Performance |
Creating Service Cultures |
Secrets of Phenomenal Customer Service |
The Hospitality Marketing Mix: Product and Price |
The Hospitality Marketing Mix: Place and Promotion |
Meeting the Challenges of Foodservice Management |
Foodservice Management: Menu Planning and Marketing & Merchandising Strategies |
Introduction to Restaurant Revenue Management |
Introduction to Hotel Revenue Management |
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Meeting the Challenges of Foodservice Management |
Foodservice Management: Marketing, Service, and HR Systems |
Foodservice Management: Menu Planning and Marketing & Merchandising Strategies |
Foodservice Management: Control Systems and Related Systems |
Introduction to Restaurant Revenue Management |
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Marketing Fundamentals for the Hospitality Industry |
Conducting Effective Hospitality Marketing Research |
The Hospitality Marketing Mix: Product and Price |
The Hospitality Marketing Mix: Place and Promotion |
Data Gathering and Analysis in the Hospitality Industry |
Statistical Decision Making for Hospitality Managers |
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Financial Analysis of Hotel Investments |
Control of Hotel Real Estate |
Valuing Hotel Investments Through Effective Forecasting |
Valuing Hotel Intellectual Property and Structuring the Capital Stack |
Developing an Asset Management Strategy |
Achieving Hotel Asset Management Objectives |
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Introduction to Hotel Revenue Management |
Forecasting and Availability Controls in Hotel Revenue Management |
Pricing Strategy and Distribution Channels in Hotel Revenue Management |
Overbooking Practices in Hotel Revenue Management |
Non-Traditional Applications of Hotel Revenue Management |
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Understanding Team Dynamics |
Facilitating Group Decisions |
Improving Personal and Workgroup Productivity |
Managing People More Effectively |
Creating Service Cultures |
Secrets of Phenomenal Customer Service |
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| CORE COURSES |
Understanding Team Dynamics |
Managing People More Effectively |
Understanding Financial Statements |
Marketing Fundamentals for the Hospitality Industry |
Meeting the Challenges of Foodservice Management |
Foodservice Management: Marketing, Service, and HR Systems |
Foodservice Management: Menu Planning and Marketing & Merchandising Strategies |
Foodservice Management: Control Systems and Related Systems |
Introduction to Restaurant Revenue Management |
Managing Revenue with Service Cycle |
Managing Revenue with Table Mix |
Managing Revenue with Pricing |
Facilitating Group Decisions |
Improving Personal and Workgroup Productivity |
Creating Service Cultures |
Secrets of Phenomenal Customer Service |
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| ELECTIVES (Choose 2) |
Mastering the Time Value of Money |
Using Ratio Analysis to Evaluate Financial Performance |
The Hospitality Marketing Mix: Product and Price |
The Hospitality Marketing Mix: Place and Promotion |
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| CORE COURSES |
Understanding Team Dynamics |
Facilitating Group Decisions |
Improving Personal and Workgroup Productivity |
Managing People More Effectively |
Understanding Financial Statements |
Creating Service Cultures |
Secrets of Phenomenal Customer Service |
Marketing Fundamentals for the Hospitality Industry |
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| ELECTIVES (Choose 10) |
Mastering the Time Value of Money |
Making Capital Investment Decisions |
Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions |
Raising Capital: The Process, the Players, and Strategic Considerations |
Using Ratio Analysis to Evaluate Financial Performance |
Data Gathering and Analysis in the Hospitality Industry |
Statistical Decision Making for Hospitality Managers |
Conducting Effective Hospitality Marketing Research |
The Hospitality Marketing Mix: Product and Price |
The Hospitality Marketing Mix: Place and Promotion |
Introduction to Hotel Revenue Management |
Forecasting and Availability Controls in Hotel Revenue Management |
Pricing Strategy and Distribution Channels in Hotel Revenue Management |
Overbooking Practices in Hotel Revenue Management |
Non-Traditional Applications of Hotel Revenue Management |
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Meeting the Challenges of Foodservice Management |
Introduction to Restaurant Revenue Management |
Managing Revenue with Service Cycle |
Managing Revenue with Table Mix |
Managing Revenue with Pricing |
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| CORE COURSES |
Strategic Thinking |
Strategic Hospitality Management I: Formulating Strategy |
Strategic Hospitality Management II: Creating Value |
Strategic Hospitality Management III: Implementing Strategy |
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| ELECTIVES (Choose 2) |
Mastering the Time Value of Money |
Making Capital Investment Decisions |
Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions |
Raising Capital: The Process, the Players, and Strategic Considerations |
Managing Strategic Change |
Leading Through Creativity |
Financial Analysis of Hotel Investments |
Control of Hotel Real Estate |
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Leading People to Higher Performance |
Legal and Unbiased Interviewing and Selection |
Legal Issues in the Workplace |
Managing Communication Challenges |
Managing People Issues to Stay Focused on Priorities |
Managing Performance |
Overcoming Barriers to Successful Management |
Preventing and Addressing Inappropriate Workplace Behaviors |
Selection Requirements and Communications Skills for Interviewing |
The Impact of Personality Styles on Communication |
The Power of Managing Your Time and Personal Priorities |
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